Scenarios
Realistic situations. Meaningful choices.
BTS scenarios are designed to create discussion around judgment, communication, and consequences—not to reward one-size-fits-all answers.
Example scenario
Business Owner Complaint
A police officer is called to a business where a homeless individual has built a makeshift living area near the loading dock. The business owner needs the area cleared. The individual is reluctant to leave and has nowhere obvious to go.
- How do you establish communication?
- How do you balance safety, dignity, policy, and business needs?
- Which decisions reduce escalation risk?
- How do different choices change the outcome?
Scenario topics can support multiple training goals.
Difficult Conversations
Build confidence navigating resistance, frustration, confusion, and conflicting expectations.
De-escalation
Explore language, timing, distance, tone, and decision points that may reduce conflict.
Risk Assessment
Identify emerging hazards and decide when a situation requires additional resources.
Screenshot placeholder: Replace the scenario placeholder with an actual video still from the BTS training scenario before launch.